Shipping policy

SHIPPING POLICY

Dubai Mart
Last Updated: [Insert Date]

Thank you for shopping with Dubai Mart. This Shipping Policy outlines the terms and conditions regarding the delivery of orders placed through our website within the United Arab Emirates (UAE).

1. Shipping Coverage

Dubai Mart currently ships to all Emirates within the UAE, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

At this time, we do not offer international shipping unless otherwise stated on the website.

2. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During peak seasons or promotions, processing times may be slightly extended.

You will receive an email confirmation once your order has been dispatched.

3. Delivery Time

Estimated delivery times within the UAE:

  • Dubai: 1–3 business days

  • Other Emirates: 2–4 business days

  • Remote areas: 3–5 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or public holidays.

4. Shipping Fees

Shipping charges are calculated at checkout and depend on:

  • Delivery location

  • Order size/weight

  • Selected delivery method

We may offer:

  • Free shipping on orders above [100] AED

  • Cash on Delivery (COD) service with additional fee (if applicable)

All shipping charges will be clearly displayed before order confirmation.

5. Cash on Delivery (COD)

If COD is available:

  • Payment must be made in AED at the time of delivery.

  • Please ensure someone is available at the delivery address to receive and pay for the order.

  • Repeated order refusals may result in restriction of COD service.

6. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email

  • Tracking number (if applicable)

You may track your order using the courier’s tracking system.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

If:

  • An incorrect address is provided

  • The customer is unavailable at delivery

Additional re-delivery charges may apply.

Dubai Mart is not responsible for delays caused by incorrect or incomplete addresses.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Notify us within 48 hours of delivery

  • Provide order number and clear photos (if damaged)

We will investigate with the courier and offer replacement or refund in accordance with UAE consumer protection regulations.

9. Delays Beyond Our Control

Dubai Mart is not liable for delivery delays caused by:

  • Natural disasters

  • Government restrictions

  • Public holidays

  • Courier service disruptions

However, we will always work to resolve issues as quickly as possible.